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Built for Today’s Customers

Modern consumers communicate with short text messages that make it harder for generic AI engines to classify intent. Helpshift’s AI algorithms are specially designed to classify this type of information. Your agents are our customers too — we use this same natural language processing to provide response recommendations by looking at their prior interactions.

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A Tailored Approach to AI

Helpshift’s approach to AI is tailored to fit specific use cases. For case classification we make open and configurable AI models that put you in charge. For self-service we make turnkey models that simply work whenever you need them to. Helpshift’s AI never requires additional costs or professional services to work.

Learn More about Self Learning

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Never Stop Improving

Helpshift’s native AI algorithm continuously learns and improves in real time. Our proprietary model learns based on data collected from FAQ reads, agent feedback and conversation history.

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