Helpshift In-App Messaging
Direct Two Way Communication
- Connect with your users through in-app messages that look and feel native to your mobile app.
- Helpshift SDK provides a great deal of user information, empowering your agents to quickly diagnose and resolve customer queries.
- Use custom metadata to segment and prioritize incoming issues.
Collect In-App Feedback
- Get immediate feedback at scale — allow users to drive future product iterations by making feedback an intuitive part of the customer experience.
- Re-direct unhappy customers to leave feedback with your support team and avoid a crippling review in the App Store.
- 46% of negative reviews actually contain feedback that can improve your app.
- Garner 5-Star ratings with intelligent rating prompts that only appear after you’ve successfully resolved a customer’s issue.
Published April 21, 2015
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