Helpshift In-App Messaging

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Direct Two Way Communication

  • Connect with your users through in-app messages that look and feel native to your mobile app.
  • Helpshift SDK provides a great deal of user information, empowering your agents to quickly diagnose and resolve customer queries.
  • Use custom metadata to segment and prioritize incoming issues.

Collect In-App Feedback

  • Get immediate feedback at scale — allow users to drive future product iterations by making feedback an intuitive part of the customer experience.
  • Re-direct unhappy customers to leave feedback with your support team and avoid a crippling review in the App Store.
  • 46% of negative reviews actually contain feedback that can improve your app.
  • Garner 5-Star ratings with intelligent rating prompts that only appear after you’ve successfully resolved a customer’s issue.
Published April 21, 2015
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